Pick-up, Delivery and Shipping

IN-STORE PICK-UP

You can request to have an item made available for pick-up at one of our stores. This service is free. The delays vary according to the item's availability and the store where you choose to pick it up. Customer service will contact you as soon as your order is ready for pick-up.

In store pick up in Toronto

You can now pick up your web order at our Toronto VdeV partner store, located at 120 Ossington, Toronto, Ontario, M6J 2Z5). This option is free of charges, and is available for our online orders only. Delivery time takes from 2 - 3 weeks (Except for special orders). All returns must be approved by our customer service before being dropped at VdeV Toronto. Customer service : 1-877-845-3532, internet@zonemaison.com

In store pick up in Val-David

You can now pick up your web order at our Magasin général Val-David partner store, located at 2475 rue de l'Église, Val-David, J0T 2N0. This option is free of charges, and is available for our online orders only. Delivery time takes from 2 - 3 weeks (Except for special orders). All returns must be approved by ZONE's customer service before being dropped at Magasin général Val-David. Customer service : 1-877-845-3532, internet@zonemaison.com

 

SHIPPING RATES

The items purchased online meeting the weight and size requirements of Canada Post will be shipped via their Expedited Parcel service. All other items will be submitted to our delivery service. 

*** SHIPPING FEE PROMOTION ***

- 50% discount will be applied for any online purchase of $100 or more (before taxes).

- Shipping within Canada only.

- If you choose to cancel one or more items from your online order that reduces the total cost of your purchase to less than $100 (before taxes), you may no longer be eligible to receive this discount.  

*** This promotion does not apply itself on delivery fees or any other transportation fees.

Shipping within Canada only.

ORDER TOTAL CAD (before taxes)

SHIPPING FEES CAD (before taxes)
Canada Post Expedited Parcel Service

$0.00 - $59.99

$12.00

$60.00 - $99.99

$17.00

$100.00 - $199.99

14% 7%

$200.00 and up

10% 5%

Track your package: Once your order has been processed, you will receive an email confirmation with a link to Canada Post's website to track your package.

Not sure if your order can be shipped? Please fell free to contact customer service for all special requests. It will be our pleasure to find a solution!

DELIVERY

Zone is proud to offer a personalized home delivery service available to the greater Montréal region, and professional delivery service partners for the regions of Ottawa, Québec and Toronto.

Certain larger items purchased online cannot be shipped via Canada Post.  When you place an online order for a larger item, the cost of delivery will be calculated automatically. If the delivery price of your item cannot be calculated, our Customer Service department will contact you with this information. We invite you to contact us for any special deliveery requests.

  • Delivery fees start at $59 (fees are calculated according to the total dollar amount of your purchase, the items being delivered, and the delivery location);
  • An assembly service is also available. You must request this service when arranging the delivery of your order. For any subsequent requests, contact Customer service before the delivery date. Our delivery personnel are not authorized to take payments directly and will not sell this service on-site.

Before your items are delivered, please be sure that all entrances (doors, stairwells, elevators, etc.) allow your items to pass through. Delivery personnel can in no way modify or alter doors, guradrrails, moldings, light fixtures or any other objetc preventing large items from passing through. In the event that a delivery cannont be completed, it must be rescheduled at the curtomer's expense.